During the time between your flight search and purchase, the airline may have changed the fare or the fare may have sold out. Airfares change throughout the day, based on demand for the flight and the airlines' right to modify them at any time.

We monitor these changes closely and make every effort to keep our fare displays as current as possible. Sometimes the fare difference is the result of a technical issue. In that case, clicking "Select" will display the most up-to-date fare.

We guarantee hat this fare is the lowest available price on the web for this airline, on the date and times chosen. If you find a lower fare on the web, will pay you $15.00 USD per traveler.

Guarantee pay out rules:

• The comparative search has to be performed the same day your book with us and emailed within 12 hours of booking a flight with us.
• The flights times and date shave to be identical and be available.
• Please email us the web-site URL (cut and paste actual booking with cost) you found the comparative fare in. Include our booking confirmation number with your request.
• The $15.00 USD is paid only if you have made a paid booking on our web-site.
• The total cost comparison is done for the base air fare and taxes (not including service fees)
• The comparison has to be from a major recognized travel site only.

• Please email the details to feedback@CheapOstay.com.

Infants traveling with the United States travel at no charge under the age of two as long as they are seated on an adults lap. The adult must be over the age of twelve and only one infant per adult.  Infants traveling internationally will be required to pay taxes and carry a paper ticket if they are lap children. Please call our sales support team to book your tickets with an infant.

Most US domestic Travel do not offer a child discount fare.

A child is considered to be between the ages of 2-11 at the time of travel.

Any child under 2 years of age is considered an Infant. Most Domestic US flights do not require a Child under the age of 2 to purchase a Ticket (The infant will be held by the accompanying adult during the flight. If you want a Seat for Domestic US Travel, you may purchase a separate Ticket as an adult or Child on our web-site or request a customer service Representative to process a Ticket for you.

Most International Travel require an Infant paper ticket 

You may call us or email us back to purchase the Infant Ticket. Our telephone number is 1-866-883-9080 our agents are available seven days a week 24 hours a day.

You may select your seat assignments directly online. From the home page click on “check my booking”.  Enter your email address or name to locate your flight schedule. Once the flight page is open, select “request seat” directly under each flight number.  If pre-assigned seating is available a seat map will appear.

If you are unable to assign seats yourself, please call our customer service department at 1-866-636-9080. Keep in mind some airlines are now charging for seat assignments and many airlines restrict pre-assigned seats. You may call the airlines at the numbers listed here.

During the time between your flight search and purchase, the airline may have changed the fare or the fare may have sold out. Airfares change throughout the day, based on demand for the flight and the airlines' right to modify them at any time.

We monitor these changes closely and make every effort to keep our fare displays as current as possible. Sometimes the fare difference is the result of a technical issue. In that case, clicking "Select" will display the most up-to-date fare.

We have tried to provide answers to just about any questions you might have, right here in these FAQ’s. However, our professional consultants are always here to help you. If you need to contact your If you need to speak with a travel consultant call us 24 hours a day seven days a week at 1-866-636-9080.

Most Airfares listed on the Fare Listing Screen include Taxes but some Consolidator Fares are shown as net fares only. For these Consolidator fares- Taxes, security charges and other fees for Air tickets are calculated and shown at the final step of the Flight Search (Flight Listing / Availability) in the Cost per Person field.

All Airfares are subject to change without prior notice and are not guaranteed until payment has been received by CheapOstay.com and tickets have been issued. In the highly unlikely event of a data error causing an incorrect fare to display, we reserve the right to advise you of the correct fare within 24 business hours of your booking. Please read more detailed information on errors such as by the supplier or the GDS or the Data entry input in the Term of Use Agreement, in such cases, CheapOstay.com reserves the right to notify you of the error and at that stage you may decide to either pay the correct fare or cancel the booking.

Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services.

Here are some general guidelines about unaccompanied minors:

1. Please be sure to check with your airline for specific policies and fees.
2. Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but are not accepted on the last flight of the day. The age depends on the airline's policies, so please check with the airline.
3. Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service.

Younger children (under the age of 5) are often not eligible for unaccompanied compartment by an older passenger (typically 15 years or older).

1. Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.  
2. A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $50 or more each way. With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations.
3. Reservations usually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.

The airline tickets you purchased are non-refundable. If you want to simply cancel the flights, we can by calling customer service at 1866-883-9088, but the airline will not refund your money.

The airline you have selected may allow changes if you agree to pay the fees and follow the very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose). Airline penalty fees began at $100.00 per ticket and up along with an agency fee. Additional rules may apply:

• Travelers name cannot be changed
• Same airline must be used.
• Original reservation must be cancelled the day before the original departure date
• Other restrictions may apply such as routing, dates available etc.
• Exchanges must be made by phone at 1-866-883-9088 24 hours a day seven days a week.

• Additional penalties imposed by the airline
• Additional charge resulting from a higher fare rate
• A CheapOstay.com service fee of $35 will apply for making the changes on your behalf

All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification.  Airlines do not allow name changes due to heightened homeland security rules.

If your paper airline tickets are lost or stolen, please call us immediately at 1-866-636-9088. Our representatives will assist you in filing a lost ticket application.

In most cases, the airlines require you to purchase replacement tickets at “today’s” fare.  If your original tickets are not used after a designated period of time—generally 3 to 4 months, depending on the airline—you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically $100.00 per traveler. Please note that these policies and fees are subject to change at any time.

CheapOstay.com makes attempts to notify you of flight changes via email.  We are not always advised of these changes. It is best if you reconfirm your itinerary directly with the airline 72 hours prior to departure.

Most discounted airline tickets are Non refundable.  Although Non-Refundable tickets are the most economic ticket, they are also the most restrictive and do not allow the option for either refund or issuance of a travel voucher.  These restrictions make it possible to continue to offer special sale fares in addition to our existing deeply discounted airfares. 

The email confirmation with a pending status means that the booking is still not confirmed with the airline and one of our experienced customer care agents is working on your booking and will be emailing you the confirmed itinerary within 24 hours.

Your paper ticket will be mailed out in 2-3 business days after ticketing has been completed, and we will confirm it by emailing you the courier’s tracking number. If you have not received your tickets and your flight will be departing soon, please call our customer service team at 1-866-883-9088

At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, if the form of your ticket changes due to some technical reasons, we will notify the changes within 24 hours of your booking. Occasionally when booking multiple airlines that do not have ticketing agreements we must issue a paper ticket. An email will be sent to you.

Partially used tickets usually do not have any value, but you may contact your airline directly as each airline has a different policy. Your unused ticket has no value under the circumstance where the traveler does not show on time to catch his flight. Hence, there is no left over value from the ticket. If the flight has been cancelled before departure, please get in touch with the issuing airline and re-book your new flight following your airline’s rules and restrictions.

For further information on your airlines’ policy, please contact the airline directly. For your convenience you may check the required airlines phone number here.

An additional passenger can only be booked by making a new online booking. Please keep the flight details of the original booking handy so that while making the new booking you can select the new flight as per your original booking. Since fares can change everyday, we cannot guarantee the availability of the original prices or booking on the same flight.

Please click on the "Check My Booking" link on the top of the page or click here to view your booking status and details. Once you are on the "Check My Booking" page, you may please enter either the email address used while creating your booking, your first name, last name and booking reference number along with the flight departure date, hotel check in-date or car pick-up date.

Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page for the selected booking. You may choose to email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page under the "Page Tools" section.

If you do not find any results for your search, please verify the information entered or contact us at 866-636-9088 and a friendly customer service agent will be glad to assist you.

Check your "spam or "junk" folder as your email may have been auto-filtered.

Please add CheapOstay@CheapOstay.com to your allowed sender list/address book so you can receive our emails.

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. CheapOstay.com offers e-tickets when they are available

Bring government issued photo identification (such as a driver’s license or passport) to the airport.

E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

Most of our Airfares allow accumulation of frequent flyer miles. However, there are exceptions. Check the specific Airfare rules by clicking on the actual fare amount on the Fare Listing screen or email your CheapOair.com consultant. You must enter the frequent flyer number in Traveler Details for it to be transmitted to the Airlines. In fact, the Travelers Profile section lets you store and recall up to 8 different Airlines' frequent flyer numbers per client.

No, our specially priced contract fares do not allow you to use frequent flyer mile upgrades.

If you are traveling with your pet, please contact the airline directly for detailed information.
Here are some general guidelines:

• Traveling with a pet, other than a guide dog, requires special handling by the airline.
• Pets in the Cabin are limited by size and the number allowed on each flight.
• Another alternative, your pet may travel in the baggage compartment on your flight.  However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.)
• Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling.  (Sky kennels furnished by the airlines meet these requirements.)
• Fees apply to transport the pet in the cabin and cargo areas. 
• Health certificates are required by all shippers of pets Check with your Veterinary for details
• Many airlines restrict certain breeds, such as pug-nosed dogs (pugs, Pekingese, boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes.  Be sure to ask the airline.

Please try to search and book another fare, if you still cannot find it, please email us at online@CheapOstay.com

Please try another date for your search, as seats are sold out in one direction for the dates requested.

PTA stands for Prepaid Ticket Advice (PTA). If a PTA has been sent to the airline for your reservation, we will email you one PTA number for all passengers involved in the booking. You will need to provide this PTA number at the airline ticket counter at the airport. The airline representative will issue you the paper ticket(s), which you need to show at check-in.

In simple words it’s a system where we send a message to the airline for issuance of paper tickets at the airport. This is generally done in cases where paper tickets cannot be delivered at the customer’s address or in certain cases due to some countries rules and regulations we are unable to issue you a paper ticket.

A PTA service fee of US $ 150 has been added to the “Airline fees and taxes “amount to cover this cost.

Seniors are adults over the age of 65. Many domestic airlines no longer off a senior discount and are also limited on International carriers as well. If a senior discount is available it will display upon selection while booking online.

You will need to supply the number of travelers in each age category. 

1. Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
2. Adults are travelers ages 18 through 64.
3. Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
4. Infants are children under age 2 
5. Infant ticket options:

Contact our sales team to book flights traveling with infants

1. lap - Adults traveling) in your party may hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.

• Roundtrip means you will fly from one location to another, and then back to the first location.
• One way means you will fly from one location to another, and will not return to the first location.
• Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations..

In addition to Coach/Economy class seating, many flights offer Business, and/or First Class seating. Please note that the following descriptions are generalizations; some airlines may use different names to describe their classes of service.

1. Coach/Economy class is seating is in the main cabin area. These seats are usually the least expensive.
2. Business class seating--when available--tends to feature roomier seats that recline farther, more leg room, and upgraded meal service.  Business class tickets cost more than Coach/Economy but less than First Class.
3. First class seating is usually in the cabin area nearest the front of the aircraft. It has the fewest and most comfortable seats, and offers upgraded meals. Other perks can include shorter lines at check-in and use of the airline's airport business lounge. First Class fares are almost always the most expensive, and are not available on all aircraft.

Flight options 

1. Nonstop flights only - Check this box if you want to see fares only for flights that do not stop or change planes at one or more airports before you reach your final destination.
2. Stops but no plane change flights: These flights may have up to 2 landings and departures that may not be disclosed upon booking, but there is no change of planes

CheapOstay.com shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, steamship lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. CheapOstay.com, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced is a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by CheapOstay.com. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. CheapOstay.com warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default. Except as expressly stated herein, CheapOstay.com assumes no responsibility for actions relating to travel services beyond the control of CheapOstay.com or its employees. CheapOstay.com is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. CheapOstay.com shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

CheapOstay.com acts as a service bureau that provides value added service to retail travel agents. CheapOstay.com has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. For your convenience CheapOstay.com has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on a number of factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc

CheapOstay.com believes in 100% customer satisfaction and if you are dissatisfied for any reason, you may collect a full refund of our bureau fee within 2 hours after CheapOstay.com receives payment. Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although most tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. We urge you to inform your client of this.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (Low, mid or High Season), advance notice provided, minimum stay requirements fulfilled and flight load.

For domestic flights, you will need your Boarding Pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.

For international flights, you will need a valid passport and visa (if required) and a copy of your itinerary. Information about visa requirements can be obtained directly from your airline, or you may find their phone in our online directory.

Please contact the respective Consulate for any Visa or Entry requirements. Each country has different entry requirements based on your nationality. Please REMEMBER it is your responsibility to ensure that you have the right travel documents before you check-in. The Tickets may not be refundable if you are not allowed to travel due to lack of correct documentation.

Transit Visa - Many countries require a Visa if you are changing flights in that country. Please again ensure you have the right documents. Otherwise the airline may refuse to board you.

For detailed information on Visa requirements, please click on one of the links below: If you are a US citizen click here : http://travel.state.gov/travel/tips/brochures/brochures_1229.html

If you are a citizen of any other country besides United States, click Here: http://www.projectvisa.com/

To apply for a Visa and to locate the embassy of the country, click on this link: http://embassyworld.com/

CheapOstay disclaims all liability for information provided to you by these web-sites.